Every item you purchase at Eco-Products is 100% satisfaction guaranteed. You can return or exchange your item by mail.
Returns are accepted within 90 days of purchase. A 25% restocking fee will be assessed on all returns, in addition product must be received in re-salable condition. Customer is responsible for return shipping fees to originating warehouse. We do not refund shipping costs or credit card fees.
How to return an item:
- Please call Customer Care at 1-866-402-1831 x 2 and request a Return Authorization form.
- Please fill out the Return Authorization form. Include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:
- Account number (if applicable)
- Phone number
- E-mail address
- When, where and by whom the purchase was made
- Reason for the return
- Purchase price of the item(s)
- Please specify whether you would like an exchange, a repair, a refund or a bankcard credit.
- Insure the package for your protection.