Returns
In order to return a product, please call 303-449-1876 ext 2 to request an RA (return authorization). Returns are accepted within 90 days of purchase.    A 25% restocking fee will be assessed on all returns, in addition product must be received in re-salable condition.   Customer is responsible for return shipping fees to originating warehouse.   We do not refund shipping costs or credit card fees.   

Web Orders
All web orders are processed on the next business day and shipped within the following 1 – 2 business days unless otherwise noted. Same day shipping is not available for web orders. It is our goal to ship orders as timely as possible, thus, if your order is time sensitive, please select an expedited shipping method. We also invite you to contact the Customer Service team to discuss shipping times and costs.
 
Phone Orders
All phone orders are processed on the next business day and shipped within the following 1 – 2 business days.

Credit Card Processing
Credit card processing is done via Eco-Products and your bank statement will reflect your order's charge from Eco-Products. 

Order Tracking
You will receive your UPS tracking number(s) within 1 – 3 business days of your order. Your tracking number will be emailed directly to you from UPS. Note that UPS emails frequently land in a junk or spam folder.
 
Free UPS Ground Shipping
Free UPS Ground Shipping is available if:
 
    Your shipping address is located in the lower 48 states
    You placed your order online
    Your order is shipping via UPS Ground
    Your order is larger than $199
 
Expedited shipping options:
Online orders: You have the option to select expedited shipping at the time you are placing your online order. Please note that the shipping time begins when the order leaves the warehouse.
 
Phone orders: Phone orders will be processed on the next business day, if you require expedited shipping please discuss available options with a Customer Service Representative. Same day shipping is not available.
 
Delivery Options: Orders exceeding 25 cases or more may be shipped via common carrier.    
 
International Shipping
At this time we do not ship to countries outside of the U.S. with the exception of Canada. Please be aware that the UPS shipping fee calculated on the web order does not include additional shipping fees, duty and custom fees and other fees as determined by the Canadian government. The additional governmental fees will be collected at the time of delivery.
 
Additional Shipping Restrictions and Information
We can not ship to APO or PO Boxes
We primarily use UPS for all our shipping needs
Shipping is based on US contiguous zip codes only